Take Action
Are you interested in establishing or expanding a similar response team in your city or town?
Learn more about or contact the Durham Community Safety Department.
HEART’s four crisis
response units are:
01
Crisis Call Diversion (CCD)
CCD embeds mental health clinicians in Durham’s 9-1-1 call center.
02
Community Response Teams (CRT)
CRT dispatches unarmed 3-person teams as first responders to non-violent behavioral health and quality of life calls for service.
03
Care Navigation (CN)
Care Navigators follow up with people after meeting with one of our first responders to help connect to the community-based care they need and want.
04
Co-Response (CoR)
CoR pairs clinicians with Durham police officers to respond to certain calls for service that post a greater potential safety risk.
HEART Wrap-Up
Check out a brief wrap-up video from our documentary debut and panel.
HEART: Serving Our Neighbors in Crisis was produced by the Transformative Research Unit for Equity’s Narrative Research and Community Engagement Lab at RTI International in Collaboration with the City of Durham. This film was made possible with support from Arnold Ventures.
